Privacy Policy

Data Collected and Its Uses

No email address is required to create an account with a username and password. RqVPN stores the username, securely processed authentication data, plan status, summarized traffic usage, and account settings for authentication, subscription delivery, quota calculation, and support. Keep your account credentials secure; when submitting a ticket, avoid including personal information unrelated to the issue.

When you purchase a subscription or traffic package, the system creates an order record containing the order identifier, selected item, amount due, payment status, and processing result. This information is used to confirm entitlements, verify transactions, process refunds, resolve payment disputes, and complete necessary financial records. Order records do not include the websites a user visits or specific network content.

Site analytics may include visited pages, referring pages, browser and operating system types, access times, network addresses, and approximate regions. Analytics help verify page performance, identify unusual requests, and improve content structure. They are processed separately from traffic carried through network acceleration connections.

No Logs and Connection Data

RqVPN follows a no-logs privacy policy. It does not record which websites users visit, retain transmitted content, queries, or application message bodies, or create long-term connection histories that could be used to reconstruct personal browsing activity.

To keep routes running, the system may process temporary technical information during a connection for authentication, traffic measurement, and fault diagnosis. This information is used only for the current service session or incident investigation, then deleted or de-identified when its purpose ends. The account retains plan and summarized traffic usage data, not individual access records. Diagnostic materials submitted by users are retained with the related support matter and handled under the data retention rules after that matter is resolved.

Cookies and Local Storage

The website and user panel use Cookies or browser local storage to save login status, language preferences, interface settings, and necessary security markers. These data maintain sessions, reduce repeated actions, and display pages in the selected language. Disabling necessary storage may prevent login status from being maintained or cause some account functions to stop working properly.

Users can clear local data through their browser settings. After clearing it, saved login status and preferences may need to be set up again. Data used for site analytics is kept separate from client route traffic and is not used to record specific content accessed through the network acceleration service.

Payments and Third-Party Processing

RqVPN supports Alipay, WeChat, and USDT. Payments are processed by the relevant payment provider, which may collect information required to complete transactions, manage risk, and handle disputes under its own rules. RqVPN receives payment results, order status, and necessary transaction identifiers related to order confirmation, but does not directly control data processing on third-party payment pages.

Before using a payment method, review the privacy rules of the relevant provider. Data processed by a third party while independently providing payment services is governed by that provider's own policy; RqVPN uses the transaction results it receives only to activate subscriptions, verify orders, process refunds, and handle support requests.

Data Retention and Deletion

Account information is retained while the account remains active to provide ongoing subscription management and client authorization. Order records are kept for as long as needed for transaction verification, refund processing, dispute resolution, and applicable obligations. Site analytics and technical diagnostic data are retained only as needed for analytics, security checks, or fault diagnosis, then deleted, aggregated, or de-identified.

Users can sign in to the user panel and submit a ticket requesting deletion of the account and data directly associated with it. Account ownership may need to be verified before the request is processed. Once deletion is complete, account information that cannot be recovered is removed. Records that must be retained for transaction disputes, refund processing, or applicable obligations are separated from routine account data and handled after the relevant purpose ends.

Policy Updates and User Choices

This policy may be updated when service processes, technical measures, or applicable rules change. Updated text will be published on this page, and the last-updated month at the top of the page will be changed accordingly. Significant changes involving processing purposes, data categories, or user rights will be explained in an appropriate location on the website or user panel.

Review the latest version before continuing to use the service. If you have questions about accessing, correcting, or deleting account data, submit a request through a user panel ticket. Because the facts provided do not include a public email address or other external contact method, this page does not list unverified contact details.